How Linda streamlined facility management with TicketBuddy
Meet Linda, a 47-year-old Process Manager at a large education institution. She oversees facility management across 12 campuses, and her team of 35 professionals handles everything, from cleaning and maintenance to security and catering. It’s a challenge to onboard new colleagues for her while maintaining efficiency. To perform her job effectively, Linda needs a comprehensive overview of operations. However, onboarding new team members complicates this. Linda requires a solution to streamline her knowledge base and regain control.
Managing multiple locations with limited time
Linda’s most pressing pain points were managing service requests efficiently, ensuring timely vendor responses, and reducing onboarding time for new employees. Without a centralized system, onboarding new employees and ensuring service quality became a challenge. Frequent staff turnover further complicated matters. These ineffficiencies resulted in slower response times and an increased workload. Linda required a more intelligent and efficient solution.
Enter TicketBuddy
When Linda implemented TicketBuddy, her workflow transformed. The AI-powered tool seamlessly integrated with TOPdesk, becoming her central hub for onboarding new employees and managing facility requests across all locations.
Now, new employees could onboard quicker, using TicketBuddy as their knowledge source instead of asking Linda continuously about how to handle tickets. Onboarding has become significantly more straightforward. With preloaded workflows and guided troubleshooting, new hires adapt quickly without requiring extensive training. Linda’s team now operates more efficiently, ensuring smoother workflow operations and happier employees. This also resulted in less turnover among the employees.
“With preloaded workflows and guided troubleshooting, new hires quickly adapt without extensive training."
Instant oversight, better performance, less stress
With TicketBuddy, Linda’s team is less stressed, service response times have improved, and onboarding is smoother than ever. Instead of dealing with urgent problems, Linda can now focus on proactive planning improvements.
