OUR APPROACH
Seamless setup in a four-step approach
We follow a highly standardized approach for implementing TicketBuddy, ensuring a smooth and efficient implementation process. This approach guarantees consistency, solution adoption, and optimal results for every customer.
Stay Tuned
Kick-off & design
In this initial phase we discuss your goals with TicketBuddy, the current TOPdesk setup, review integration sources, and assess the quality of the data. We also determine which cloud platform will be used, ensuring it aligns with your organization's needs and technical environment.
Stay Tuned
Kick-off & design
In this initial phase we discuss your goals with TicketBuddy, the current TOPdesk setup, review integration sources, and assess the quality of the data. We also determine which cloud platform will be used, ensuring it aligns with your organization's needs and technical environment.
Stay Tuned
Kick-off & design
In this initial phase we discuss your goals with TicketBuddy, the current TOPdesk setup, review integration sources, and assess the quality of the data. We also determine which cloud platform will be used, ensuring it aligns with your organization's needs and technical environment.
Stay Tuned
Develop & deploy
During this step, we deploy the necessary infrastructure and the TicketBuddy application. We integrate the TOPdesk API and establish connections with other relevant data sources to ensure a seamless flow of data between systems.
Stay Tuned
Develop & deploy
During this step, we deploy the necessary infrastructure and the TicketBuddy application. We integrate the TOPdesk API and establish connections with other relevant data sources to ensure a seamless flow of data between systems.
Stay Tuned
Develop & deploy
During this step, we deploy the necessary infrastructure and the TicketBuddy application. We integrate the TOPdesk API and establish connections with other relevant data sources to ensure a seamless flow of data between systems.
Stay Tuned
Test & fine-tune
Once TicketBuddy is implemented, we perform extensive quality testing to ensure everything works as expected. Any necessary adjustments are made to fine-tune the setup, optimizing performance and accuracy for your organization.
Stay Tuned
Test & fine-tune
Once TicketBuddy is implemented, we perform extensive quality testing to ensure everything works as expected. Any necessary adjustments are made to fine-tune the setup, optimizing performance and accuracy for your organization.
Stay Tuned
Test & fine-tune
Once TicketBuddy is implemented, we perform extensive quality testing to ensure everything works as expected. Any necessary adjustments are made to fine-tune the setup, optimizing performance and accuracy for your organization.
Stay Tuned
Productionize & scale
In the final phase, we provide highlevel training and user manuals to ensure a smooth adoption. We also onboard our operational team and implement lifecycle management practices to support the solution's ongoing performance and scalability.
Stay Tuned
Productionize & scale
In the final phase, we provide highlevel training and user manuals to ensure a smooth adoption. We also onboard our operational team and implement lifecycle management practices to support the solution's ongoing performance and scalability.
Stay Tuned
Productionize & scale
In the final phase, we provide highlevel training and user manuals to ensure a smooth adoption. We also onboard our operational team and implement lifecycle management practices to support the solution's ongoing performance and scalability.
FAQ
FAQ
FAQ
FAQ
Common questions answered
Can I install TicketBuddy in my own Azure or private cloud environment?
Yes, TicketBuddy supports installation in both Azure and private cloud environments. Please discuss the possibilities with our team.
Can TicketBuddy integrate with other helpdesk solutions or DMS systems?
Does TicketBuddy manage multiple languages?
Can TicketBuddy handle complex (enterprise) environments?
Is TicketBuddy able to work with limited, incomplete, or unstructured knowledge bases?
Are the answers provided by TicketBuddy always accurate?
What happens if TicketBuddy can’t find the right answer?
Will my data remain secure with TicketBuddy?
Where is TicketBuddy hosted?
Which systems can TicketBuddy integrate with?
Is it possible to customize TicketBuddy to fit my specific needs?
Can I use TicketBuddy for end-users or customers as well?
How does the fair use policy apply when using TicketBuddy with TOPdesk?
What is the relationship between TOPdesk and TicketBuddy?
Can I install TicketBuddy in my own Azure or private cloud environment?
Yes, TicketBuddy supports installation in both Azure and private cloud environments. Please discuss the possibilities with our team.
Can TicketBuddy integrate with other helpdesk solutions or DMS systems?
Does TicketBuddy manage multiple languages?
Can TicketBuddy handle complex (enterprise) environments?
Is TicketBuddy able to work with limited, incomplete, or unstructured knowledge bases?
Are the answers provided by TicketBuddy always accurate?
What happens if TicketBuddy can’t find the right answer?
Will my data remain secure with TicketBuddy?
Where is TicketBuddy hosted?
Which systems can TicketBuddy integrate with?
Is it possible to customize TicketBuddy to fit my specific needs?
Can I use TicketBuddy for end-users or customers as well?
How does the fair use policy apply when using TicketBuddy with TOPdesk?
What is the relationship between TOPdesk and TicketBuddy?
Can I install TicketBuddy in my own Azure or private cloud environment?
Yes, TicketBuddy supports installation in both Azure and private cloud environments. Please discuss the possibilities with our team.
Can TicketBuddy integrate with other helpdesk solutions or DMS systems?
Does TicketBuddy manage multiple languages?
Can TicketBuddy handle complex (enterprise) environments?
Is TicketBuddy able to work with limited, incomplete, or unstructured knowledge bases?
Are the answers provided by TicketBuddy always accurate?
What happens if TicketBuddy can’t find the right answer?
Will my data remain secure with TicketBuddy?
Where is TicketBuddy hosted?
Which systems can TicketBuddy integrate with?
Is it possible to customize TicketBuddy to fit my specific needs?
Can I use TicketBuddy for end-users or customers as well?
How does the fair use policy apply when using TicketBuddy with TOPdesk?
What is the relationship between TOPdesk and TicketBuddy?
Can I install TicketBuddy in my own Azure or private cloud environment?
Yes, TicketBuddy supports installation in both Azure and private cloud environments. Please discuss the possibilities with our team.
Can TicketBuddy integrate with other helpdesk solutions or DMS systems?
Does TicketBuddy manage multiple languages?
Can TicketBuddy handle complex (enterprise) environments?
Is TicketBuddy able to work with limited, incomplete, or unstructured knowledge bases?
Are the answers provided by TicketBuddy always accurate?
What happens if TicketBuddy can’t find the right answer?
Will my data remain secure with TicketBuddy?
Where is TicketBuddy hosted?
Which systems can TicketBuddy integrate with?
Is it possible to customize TicketBuddy to fit my specific needs?
Can I use TicketBuddy for end-users or customers as well?
How does the fair use policy apply when using TicketBuddy with TOPdesk?
What is the relationship between TOPdesk and TicketBuddy?