OUR APPROACH
Seamless setup in a four-step approach
We follow a highly standardized approach for implementing TicketBuddy, ensuring a smooth and efficient implementation process. This approach guarantees consistency, solution adoption, and optimal results for every customer.
Choose your plan
Choose the plan that best suits your organization's needs. While all our plans offer the same features, you have the flexibility to select the number of operators who can use TicketBuddy.
Choose your plan
Choose the plan that best suits your organization's needs. While all our plans offer the same features, you have the flexibility to select the number of operators who can use TicketBuddy.
Choose your plan
Choose the plan that best suits your organization's needs. While all our plans offer the same features, you have the flexibility to select the number of operators who can use TicketBuddy.
Onboard
We just need a few details about your TOPdesk client, including the designated contact person and any technical specifics, to ensure our engineers configure the correct parameters.
Onboard
We just need a few details about your TOPdesk client, including the designated contact person and any technical specifics, to ensure our engineers configure the correct parameters.
Onboard
We just need a few details about your TOPdesk client, including the designated contact person and any technical specifics, to ensure our engineers configure the correct parameters.
Test & fine-tune
Test the product! We can make a few adjustments to the standard documents, such as adding content or modifying the "tone of voice."
Test & fine-tune
Test the product! We can make a few adjustments to the standard documents, such as adding content or modifying the "tone of voice."
Test & fine-tune
Test the product! We can make a few adjustments to the standard documents, such as adding content or modifying the "tone of voice."
Accelerate
This is the time to use the product with real-world use cases. We'll ensure it's running smoothly and handle all lifecycle management.
Accelerate
This is the time to use the product with real-world use cases. We'll ensure it's running smoothly and handle all lifecycle management.
Accelerate
This is the time to use the product with real-world use cases. We'll ensure it's running smoothly and handle all lifecycle management.
FAQ
FAQ
FAQ
FAQ
Common questions answered
Can I install TicketBuddy in my own Azure or private cloud environment?
Yes, TicketBuddy supports installation in both Azure and private cloud environments. Please discuss the possibilities with our team.
Can TicketBuddy integrate with other helpdesk solutions or DMS systems?
Does TicketBuddy manage multiple languages?
Can TicketBuddy handle complex (enterprise) environments?
Is TicketBuddy able to work with limited, incomplete, or unstructured knowledge bases?
Are the answers provided by TicketBuddy always accurate?
What happens if TicketBuddy can’t find the right answer?
Will my data remain secure with TicketBuddy?
Where is TicketBuddy hosted?
Which systems can TicketBuddy integrate with?
Is it possible to customize TicketBuddy to fit my specific needs?
Can I use TicketBuddy for end-users or customers as well?
How does the fair use policy apply when using TicketBuddy with TOPdesk?
What is the relationship between TOPdesk and TicketBuddy?
Can I install TicketBuddy in my own Azure or private cloud environment?
Yes, TicketBuddy supports installation in both Azure and private cloud environments. Please discuss the possibilities with our team.
Can TicketBuddy integrate with other helpdesk solutions or DMS systems?
Does TicketBuddy manage multiple languages?
Can TicketBuddy handle complex (enterprise) environments?
Is TicketBuddy able to work with limited, incomplete, or unstructured knowledge bases?
Are the answers provided by TicketBuddy always accurate?
What happens if TicketBuddy can’t find the right answer?
Will my data remain secure with TicketBuddy?
Where is TicketBuddy hosted?
Which systems can TicketBuddy integrate with?
Is it possible to customize TicketBuddy to fit my specific needs?
Can I use TicketBuddy for end-users or customers as well?
How does the fair use policy apply when using TicketBuddy with TOPdesk?
What is the relationship between TOPdesk and TicketBuddy?
Can I install TicketBuddy in my own Azure or private cloud environment?
Yes, TicketBuddy supports installation in both Azure and private cloud environments. Please discuss the possibilities with our team.
Can TicketBuddy integrate with other helpdesk solutions or DMS systems?
Does TicketBuddy manage multiple languages?
Can TicketBuddy handle complex (enterprise) environments?
Is TicketBuddy able to work with limited, incomplete, or unstructured knowledge bases?
Are the answers provided by TicketBuddy always accurate?
What happens if TicketBuddy can’t find the right answer?
Will my data remain secure with TicketBuddy?
Where is TicketBuddy hosted?
Which systems can TicketBuddy integrate with?
Is it possible to customize TicketBuddy to fit my specific needs?
Can I use TicketBuddy for end-users or customers as well?
How does the fair use policy apply when using TicketBuddy with TOPdesk?
What is the relationship between TOPdesk and TicketBuddy?
Can I install TicketBuddy in my own Azure or private cloud environment?
Yes, TicketBuddy supports installation in both Azure and private cloud environments. Please discuss the possibilities with our team.
Can TicketBuddy integrate with other helpdesk solutions or DMS systems?
Does TicketBuddy manage multiple languages?
Can TicketBuddy handle complex (enterprise) environments?
Is TicketBuddy able to work with limited, incomplete, or unstructured knowledge bases?
Are the answers provided by TicketBuddy always accurate?
What happens if TicketBuddy can’t find the right answer?
Will my data remain secure with TicketBuddy?
Where is TicketBuddy hosted?
Which systems can TicketBuddy integrate with?
Is it possible to customize TicketBuddy to fit my specific needs?
Can I use TicketBuddy for end-users or customers as well?
How does the fair use policy apply when using TicketBuddy with TOPdesk?
What is the relationship between TOPdesk and TicketBuddy?