New
Categorize tickets
New
Categorize tickets
New
Categorize tickets
Boost your day-to-day IT operations
TicketBuddy helps your TOPdesk operators getting answers fast, while improving knowledge on-the-go!
Already chosen by market leaders:
Just ask TicketBuddy!
With Ticketbuddy, you can skip searching in ticket history, knowledge items, documentation or on the web to find a solution
Available as web app and browser extension
Available as web app and browser extension
Available as web app and browser extension
Available as web app and browser extension
Optimized API connection with TOPdesk
Optimized API connection with TOPdesk
Optimized API connection with TOPdesk
Optimized API connection with TOPdesk
Connectors for most common knowledge bases
Connectors for most common knowledge bases
Connectors for most common knowledge bases
Connectors for most common knowledge bases
Manually add documents or URL's
Manually add documents or URL's
Manually add documents or URL's
Manually add documents or URL's
Prompt against your own data sources
Prompt against your own data sources
Prompt against your own data sources
Prompt against your own data sources
AI-powered (semantic) search
AI-powered (semantic) search
AI-powered (semantic) search
AI-powered (semantic) search
Built-in references to consult the source
Built-in references to consult the source
Built-in references to consult the source
Built-in references to consult the source
Built-in evaluation mechanism
Built-in evaluation mechanism
Built-in evaluation mechanism
Built-in evaluation mechanism
HOW IT WORKS
HOW IT WORKS
HOW IT WORKS
HOW IT WORKS
TicketBuddy is your daily assistant
A cutting-edge, user-friendly AI tool designed to boost helpdesk productivity
CHAT
Prompt against your own data sources
Leverage the power of AI to prompt against vast amounts of fragmented data and get ready-to-use solutions on your tickets.
Talk to your knowledge items and incidents in TOPdesk
Combine TOPdesk data with documentation from the most common knowledge bases, such as SharePoint and Atlassian
Manually upload documentation that is important for your job
Add website content that gets updated daily
CHAT
Prompt against your own data sources
Leverage the power of AI to prompt against vast amounts of fragmented data and get ready-to-use solutions on your tickets.
Talk to your knowledge items and incidents in TOPdesk
Combine TOPdesk data with documentation from the most common knowledge bases, such as SharePoint and Atlassian
Manually upload documentation that is important for your job
Add website content that gets updated daily
CHAT
Prompt against your own data sources
Leverage the power of AI to prompt against vast amounts of fragmented data and get ready-to-use solutions on your tickets.
Talk to your knowledge items and incidents in TOPdesk
Combine TOPdesk data with documentation from the most common knowledge bases, such as SharePoint and Atlassian
Manually upload documentation that is important for your job
Add website content that gets updated daily
CHAT
Prompt against your own data sources
Leverage the power of AI to prompt against vast amounts of fragmented data and get ready-to-use solutions on your tickets.
Talk to your knowledge items and incidents in TOPdesk
Combine TOPdesk data with documentation from the most common knowledge bases, such as SharePoint and Atlassian
Manually upload documentation that is important for your job
Add website content that gets updated daily
SEARCH
AI-powered search
Search with keywords through all your data intelligently with our AI-powered (semantic) search module.
Search with better language processing: Understands user intent and question context
More relevant answers: Searches by meaning, not exact keywords
Error tolerance: Recognizes synonyms, typos, and language variations
Faster interactions: Provides accurate answers without follow-up questions
SEARCH
AI-powered search
Search with keywords through all your data intelligently with our AI-powered (semantic) search module.
Search with better language processing: Understands user intent and question context
More relevant answers: Searches by meaning, not exact keywords
Error tolerance: Recognizes synonyms, typos, and language variations
Faster interactions: Provides accurate answers without follow-up questions
SEARCH
AI-powered search
Search with keywords through all your data intelligently with our AI-powered (semantic) search module.
Search with better language processing: Understands user intent and question context
More relevant answers: Searches by meaning, not exact keywords
Error tolerance: Recognizes synonyms, typos, and language variations
Faster interactions: Provides accurate answers without follow-up questions
SEARCH
AI-powered search
Search with keywords through all your data intelligently with our AI-powered (semantic) search module.
Search with better language processing: Understands user intent and question context
More relevant answers: Searches by meaning, not exact keywords
Error tolerance: Recognizes synonyms, typos, and language variations
Faster interactions: Provides accurate answers without follow-up questions
INTEGRATE
Browser extension
TicketBuddy is available as a browser extension, ensuring seamless integration and maximum convenience for TOPdesk users
Extension button is only visable when using TOPdesk
The extension summarizes the entire ticket history, allowing you to quickly grasp the full context of the entire ticket at a glance
Based on the AI-generated summary, TicketBuddy generates a solution
The solution can be automatically pasted into TOPdesk.
INTEGRATE
Browser extension
TicketBuddy is available as a browser extension, ensuring seamless integration and maximum convenience for TOPdesk users
Extension button is only visable when using TOPdesk
The extension summarizes the entire ticket history, allowing you to quickly grasp the full context of the entire ticket at a glance
Based on the AI-generated summary, TicketBuddy generates a solution
The solution can be automatically pasted into TOPdesk.
INTEGRATE
Browser extension
TicketBuddy is available as a browser extension, ensuring seamless integration and maximum convenience for TOPdesk users
Extension button is only visable when using TOPdesk
The extension summarizes the entire ticket history, allowing you to quickly grasp the full context of the entire ticket at a glance
Based on the AI-generated summary, TicketBuddy generates a solution
The solution can be automatically pasted into TOPdesk.
INTEGRATE
Browser extension
TicketBuddy is available as a browser extension, ensuring seamless integration and maximum convenience for TOPdesk users
Extension button is only visable when using TOPdesk
The extension summarizes the entire ticket history, allowing you to quickly grasp the full context of the entire ticket at a glance
Based on the AI-generated summary, TicketBuddy generates a solution
The solution can be automatically pasted into TOPdesk.
TicketBuddy is built with technology from industry-leading partners:
TicketBuddy is built with technology from industry-leading partners:
TicketBuddy is built with technology from industry-leading partners:
TicketBuddy is built with technology from industry-leading partners:
OUR PROMISES
OUR PROMISES
OUR PROMISES
OUR PROMISES
A customized, reliable solution, designed for your needs
Fixed all-in monthly fee without surprises
Fixed all-in monthly fee without surprises
Fixed all-in monthly fee without surprises
Fixed all-in monthly fee without surprises
Fast implementation without cost
Fast implementation without cost
Fast implementation without cost
Fast implementation without cost
Available in Microsoft Azure and private cloud setup
Available in Microsoft Azure and private cloud setup
Available in Microsoft Azure and private cloud setup
Available in Microsoft Azure and private cloud setup
Custimization is available tailored to your organization's needs
Custimization is available tailored to your organization's needs
Custimization is available tailored to your organization's needs
Custimization is available tailored to your organization's needs
Make a lasting impression with TicketBuddy
Discover why servicedesk teams use TicketBuddy. With its seamless integration into TOPdesk, TicketBuddy is the easiest and most powerful tool for managing support tickets. From summarizing ticket history to providing instant, data-driven solutions, TicketBuddy enhances your workflow.
Ready to see TicketBuddy in action? Try our demo environment today and experience how it can transform your support process!
Make a lasting impression with TicketBuddy
Discover why servicedesk teams use TicketBuddy. With its seamless integration into TOPdesk, TicketBuddy is the easiest and most powerful tool for managing support tickets. From summarizing ticket history to providing instant, data-driven solutions, TicketBuddy enhances your workflow.
Ready to see TicketBuddy in action? Try our demo environment today and experience how it can transform your support process!
Make a lasting impression with TicketBuddy
Discover why servicedesk teams use TicketBuddy. With its seamless integration into TOPdesk, TicketBuddy is the easiest and most powerful tool for managing support tickets. From summarizing ticket history to providing instant, data-driven solutions, TicketBuddy enhances your workflow.
Ready to see TicketBuddy in action? Try our demo environment today and experience how it can transform your support process!
Make a lasting impression with TicketBuddy
Discover why servicedesk teams use TicketBuddy. With its seamless integration into TOPdesk, TicketBuddy is the easiest and most powerful tool for managing support tickets. From summarizing ticket history to providing instant, data-driven solutions, TicketBuddy enhances your workflow.
Ready to see TicketBuddy in action? Try our demo environment today and experience how it can transform your support process!
FAQ
FAQ
FAQ
FAQ
Common questions answered
Can I install TicketBuddy in my own Azure or private cloud environment?
Yes, TicketBuddy supports installation in both Azure and private cloud environments. Please discuss the possibilities with our team.
Can TicketBuddy integrate with other helpdesk solutions or DMS systems?
Does TicketBuddy manage multiple languages?
Can TicketBuddy handle complex (enterprise) environments?
Is TicketBuddy able to work with limited, incomplete, or unstructured knowledge bases?
Are the answers provided by TicketBuddy always accurate?
What happens if TicketBuddy can’t find the right answer?
Will my data remain secure with TicketBuddy?
Where is TicketBuddy hosted?
Which systems can TicketBuddy integrate with?
Is it possible to customize TicketBuddy to fit my specific needs?
Can I use TicketBuddy for end-users or customers as well?
How does the fair use policy apply when using TicketBuddy with TOPdesk?
What is the relationship between TOPdesk and TicketBuddy?
Can I install TicketBuddy in my own Azure or private cloud environment?
Yes, TicketBuddy supports installation in both Azure and private cloud environments. Please discuss the possibilities with our team.
Can TicketBuddy integrate with other helpdesk solutions or DMS systems?
Does TicketBuddy manage multiple languages?
Can TicketBuddy handle complex (enterprise) environments?
Is TicketBuddy able to work with limited, incomplete, or unstructured knowledge bases?
Are the answers provided by TicketBuddy always accurate?
What happens if TicketBuddy can’t find the right answer?
Will my data remain secure with TicketBuddy?
Where is TicketBuddy hosted?
Which systems can TicketBuddy integrate with?
Is it possible to customize TicketBuddy to fit my specific needs?
Can I use TicketBuddy for end-users or customers as well?
How does the fair use policy apply when using TicketBuddy with TOPdesk?
What is the relationship between TOPdesk and TicketBuddy?
Can I install TicketBuddy in my own Azure or private cloud environment?
Yes, TicketBuddy supports installation in both Azure and private cloud environments. Please discuss the possibilities with our team.
Can TicketBuddy integrate with other helpdesk solutions or DMS systems?
Does TicketBuddy manage multiple languages?
Can TicketBuddy handle complex (enterprise) environments?
Is TicketBuddy able to work with limited, incomplete, or unstructured knowledge bases?
Are the answers provided by TicketBuddy always accurate?
What happens if TicketBuddy can’t find the right answer?
Will my data remain secure with TicketBuddy?
Where is TicketBuddy hosted?
Which systems can TicketBuddy integrate with?
Is it possible to customize TicketBuddy to fit my specific needs?
Can I use TicketBuddy for end-users or customers as well?
How does the fair use policy apply when using TicketBuddy with TOPdesk?
What is the relationship between TOPdesk and TicketBuddy?
Can I install TicketBuddy in my own Azure or private cloud environment?
Yes, TicketBuddy supports installation in both Azure and private cloud environments. Please discuss the possibilities with our team.
Can TicketBuddy integrate with other helpdesk solutions or DMS systems?
Does TicketBuddy manage multiple languages?
Can TicketBuddy handle complex (enterprise) environments?
Is TicketBuddy able to work with limited, incomplete, or unstructured knowledge bases?
Are the answers provided by TicketBuddy always accurate?
What happens if TicketBuddy can’t find the right answer?
Will my data remain secure with TicketBuddy?
Where is TicketBuddy hosted?
Which systems can TicketBuddy integrate with?
Is it possible to customize TicketBuddy to fit my specific needs?
Can I use TicketBuddy for end-users or customers as well?
How does the fair use policy apply when using TicketBuddy with TOPdesk?
What is the relationship between TOPdesk and TicketBuddy?