New

Categorize tickets

New

Categorize tickets

New

Categorize tickets

Your AI engine behind smarter decisions

Empower your team with effortless access to knowledge.

Learn more

Request demo

Contact our team

Already chosen by market leaders:

Just ask TicketBuddy!

The AI engine that gives your team instant access to the knowledge they need, without the endless searching.

Connectors for most common knowledge bases

Manually add documents or URL's

AI-powered (semantic) search

Prompt against your own data sources

Built-in references to consult the source

Built-in evaluation mechanism

HOW IT WORKS

Smarter business starts with TicketBuddy

A tailored AI that connects your data, removes silos, and fuels smarter decisions across the entire organization.

Prompt against your own data

Leverage the power of AI to prompt against vast amounts of fragmented data and get actionable insights, whether on support tickets or strategic decisions.

Talk to your own data and documentation

text

Manually upload documentation that is important for your job

text

Add website content that gets updated daily

text

AI-powered search

Search with keywords through all your data intelligently with our AI-powered (semantic) search module.

Search with better language processing: Understands user intent and question context

text

More relevant answers: Searches by meaning, not exact keywords

text

Error tolerance: Recognizes synonyms, typos, and language variations

text

TicketBuddy is built with technology from industry-leading partners:

OUR PROMISES

A customized, reliable solution, designed for your needs

Fast implementation

Available in Microsoft Azure, Amazon Web Services and private cloud setup

Completely tailored to your company needs

Make a lasting impression with TicketBuddy

Ready to see TicketBuddy in action? Try our demo environment today and experience how it can transform your support process!

Ask for a demo

Make a lasting impression with TicketBuddy

Ready to see TicketBuddy in action? Try our demo environment today and experience how it can transform your support process!

Ask for a demo

Make a lasting impression with TicketBuddy

Ready to see TicketBuddy in action? Try our demo environment today and experience how it can transform your support process!

Ask for a demo

Make a lasting impression with TicketBuddy

Ready to see TicketBuddy in action? Try our demo environment today and experience how it can transform your support process!

Ask for a demo

FAQ

Common questions answered

Can I install TicketBuddy in my own Azure or private cloud environment?

Yes, TicketBuddy supports installation in both Azure and private cloud environments. Please discuss the possibilities with our team.

Can TicketBuddy integrate with other helpdesk solutions or DMS systems?

Does TicketBuddy manage multiple languages?

Can TicketBuddy handle complex (enterprise) environments?

Is TicketBuddy able to work with limited, incomplete, or unstructured knowledge bases?

Are the answers provided by TicketBuddy always accurate?

What happens if TicketBuddy can’t find the right answer?

Will my data remain secure with TicketBuddy?

Where is TicketBuddy hosted?

Which systems can TicketBuddy integrate with?

Is it possible to customize TicketBuddy to fit my specific needs?

Can I use TicketBuddy for end-users or customers as well?

How does the fair use policy apply when using TicketBuddy with TOPdesk?

What is the relationship between TOPdesk and TicketBuddy?

Can I install TicketBuddy in my own Azure or private cloud environment?

Yes, TicketBuddy supports installation in both Azure and private cloud environments. Please discuss the possibilities with our team.

Can TicketBuddy integrate with other helpdesk solutions or DMS systems?

Does TicketBuddy manage multiple languages?

Can TicketBuddy handle complex (enterprise) environments?

Is TicketBuddy able to work with limited, incomplete, or unstructured knowledge bases?

Are the answers provided by TicketBuddy always accurate?

What happens if TicketBuddy can’t find the right answer?

Will my data remain secure with TicketBuddy?

Where is TicketBuddy hosted?

Which systems can TicketBuddy integrate with?

Is it possible to customize TicketBuddy to fit my specific needs?

Can I use TicketBuddy for end-users or customers as well?

How does the fair use policy apply when using TicketBuddy with TOPdesk?

What is the relationship between TOPdesk and TicketBuddy?

Can I install TicketBuddy in my own Azure or private cloud environment?

Yes, TicketBuddy supports installation in both Azure and private cloud environments. Please discuss the possibilities with our team.

Can TicketBuddy integrate with other helpdesk solutions or DMS systems?

Does TicketBuddy manage multiple languages?

Can TicketBuddy handle complex (enterprise) environments?

Is TicketBuddy able to work with limited, incomplete, or unstructured knowledge bases?

Are the answers provided by TicketBuddy always accurate?

What happens if TicketBuddy can’t find the right answer?

Will my data remain secure with TicketBuddy?

Where is TicketBuddy hosted?

Which systems can TicketBuddy integrate with?

Is it possible to customize TicketBuddy to fit my specific needs?

Can I use TicketBuddy for end-users or customers as well?

How does the fair use policy apply when using TicketBuddy with TOPdesk?

What is the relationship between TOPdesk and TicketBuddy?

Can I install TicketBuddy in my own Azure or private cloud environment?

Yes, TicketBuddy supports installation in both Azure and private cloud environments. Please discuss the possibilities with our team.

Can TicketBuddy integrate with other helpdesk solutions or DMS systems?

Does TicketBuddy manage multiple languages?

Can TicketBuddy handle complex (enterprise) environments?

Is TicketBuddy able to work with limited, incomplete, or unstructured knowledge bases?

Are the answers provided by TicketBuddy always accurate?

What happens if TicketBuddy can’t find the right answer?

Will my data remain secure with TicketBuddy?

Where is TicketBuddy hosted?

Which systems can TicketBuddy integrate with?

Is it possible to customize TicketBuddy to fit my specific needs?

Can I use TicketBuddy for end-users or customers as well?

How does the fair use policy apply when using TicketBuddy with TOPdesk?

What is the relationship between TOPdesk and TicketBuddy?